Enhanced Security

Enhanced Security for Online Banking

Self-Serve Reset Password - New Feature

Self-Serve Reset Password is a digital banking feature that allows you to reset your Online Banking Password whenever you need to, at the time you need to.

Note: Currently, Self-Serve Reset Password is only available for Personal Members. Small Business Members will need to continue to call our Member Assistance Line to reset their password.

How do I reset my Online Banking Password?

To reset your Password, select the Forgot Password or Locked Out? link on the Login screen.
Selecting Forgot Password or Locked Out? link will open the Please Verify Yourself screen. Complete the Please Verify Yourself screen by entering your Flex Card Debit Card Number and the last three (3) digits of your Social Insurance Number (SIN).
A one-time verification code will be sent to the mobile phone or email address you registered during enrollment of 2-Step Verification. If you set up both an email address and mobile phone number, you will be prompted to where you would like the one-time verification code to be sent.
Upon receipt of the verification code from a text message or email, enter the code in the Enter Verification Code field on the Enter Your Verification Code screen and select Continue to submit the code for verification. If the submitted code is valid, the Enter Your Verification Code screen re-displays with the confirmation message "Verification Code Successfully Validated". Select the Continue button to enter in a new Password.
Create and confirm your new password using the following criteria:
- You cannot reuse one of your previous 10 passwords
- Must be 9-30 characters in length
- Must contain one (1) upper case letter, one (1) lower case letter and one (1) number. Special characters may also be added.
A Success screen will appear. Select Go To Login to login to Online Banking using your new password.

Watch a step-by-step guide to enrolling in 2-Step Verification and resetting your password

FREQUENTLY ASKED QUESTIONS

Is enrollment for 2-Step Verification mandatory for all members?

Yes. All members who use Online Banking, except for Small Business Service users, must enroll for 2-Step Verification.

Will I still need to remember my previous security questions?

No. After enrollment in 2-Step Verification, challenge questions and answers are no longer relevant.

Can I register for 2-Step Verification via both SMS and email?

Yes. During the initial enrollment, members can register only one of either a mobile phone number or an email address to receive 2-Step Verification notifications. However, after enrollment, 2SV contact information can be updated from the Profiles and Preferences screen on a desktop and in Settings of the mobile app.

Will duplicate verification code notifications be sent both by SMS and email when I have both a mobile phone number and an email address registered under 2-Step Verification?

No. During each stepped-up authentication where a member has multiple notification channels registered, the user will be presented with a Select Verification Method screen where they must select which channel (SMS or email) they wish to be notified through.

How long before a verification code notification expires and is no longer valid?

The verification code is valid for 10 minutes from the time it is generated. If the code is entered and submitted after that time, an error message will be displayed.

Can I register for more than one phone number or email address?

Not yet. Currently, 2-Step Verification is limited to a single mobile phone number and a single email registration.

Will 2-Step Verification be used to authenticate other high-risk activities besides high-risk logins?

Not yet, but it is on our provider's roadmap to extend Increased Authentication to other high-risk activities such as changing sensitive data like bill payee profiles, customer contact information, and Interac e-Transfer® recipient profiles or completing high-risk payments or transfers.

Are there any activities unique to Small Business (MDSB) members that will be authenticated under 2-Step Verification?

Not yet, but it is on our provider’s roadmap to review MDSB-unique activities, such as high-risk business transactions, for inclusion in the planned extension of Increased Authentication for authenticating other activities besides logins.

Is there an option for me to designate a device as a “trusted” device, exempting logins from that device from stepped-up authentications?

No. Any login assessed as high risk will be subject to stepped-up authentications, regardless of the device being used to log in from.

I have opted for 2-Step Verification and lost my mobile phone or can't access my email. I tried to update my 2-Step Verification settings through Online Banking but cannot complete this because the verification code notification is going to the lost phone or locked email. What can I do?

If you are unable to access the mobile phone or email you used during enrollment, call Motor City's Member Assistance Line at 519-944-7333. We will verify your identity and reset your 2-Step Verification. You will be prompted to re-enroll when logging into Online Banking.

What are Motor City Community Credit Union’s responsibilities regarding online banking security?

Your security is our priority. Motor City Community Credit Union makes every attempt to ensure that your personal and financial information is safe and secure. These new enhanced login security features further protect your online personal information.

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