At Motor City Community Credit Union, we value your feedback. As our Member, your input helps us improve our services and ensure we’re meeting your needs. Whether you have a compliment to share or an issue to address, we're here to listen.

Compliments

We love hearing about your positive experiences and celebrating our staff. If you've received exceptional service, please let us know through any of the contact methods listed below. At Motor City Community Credit Union, we're dedicated to your satisfaction and continuous improvement of our services. 

How to Share Your Feedback

We offer several convenient ways for you to reach out:

• In-Person: Visit any of our branches to speak with our friendly staff.
• By Phone: Call our Member service line at 519-944-7333.
• Via Web-Form: https://www.mcccu.com/about-us/contact/send-complaint
• Email: Send your comments or concerns to complaints@mcccu.com.
• Written Letters: Feel free to write to us:

Resolving Issues

We are committed to addressing your concerns promptly and effectively. Here's our process:

1. Initial Contact: Speak with a team member at your nearest branch or connect to us via any of the convenient methods outlined above. We will do our best to resolve issues in a timely manner.
2. Escalation: If you are not satisfied with the resolution of the issue, it will be escalated to our Management team for further review.
3. Complaints Manager: If you have completed the first two steps and feel further action should be taken, you can contact our Complaints Manager via:
    
   • Email: Complaints@mcccu.com
   • Via Web-Form: https://www.mcccu.com/about-us/contact/send-complaint
   • Mail: 
     Motor City Community Credit Union
     Attn: Complaints Manager
     6701 Tecumseh Road East
     Windsor, Ontario
     N8T 1E8
     
     
4. External Resolution: If we cannot resolve your concern to your satisfaction, you may contact the Financial Services Regulatory Authority of Ontario (FSRA):
   
   
   • Phone: 1-800-668-0128
   • Email: contactcentre@fsrao.ca
   • Website: www.fsrao.ca